If something doesn’t look for feel right, please email us at email@example.com and we’ll make it right!
Also please be informed that placing an order means that you accept all the terms mentioned below
CANCELLATION & MODIFICATION
If you have any questions or changes need to be made, please contact us at firstname.lastname@example.org within the next 24 hours, and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made. After that time, the order is locked for processing and can no longer be cancelled or modified.
Note: Your order is only eligible to be cancelled within 04 hours after placing the order.
REPLACEMENT OR RETURN
Within 30 days from receiving orders, you have to request or notify us about return or replacement the order because of below major reasons:
- The products have been crashed or damaged.
- The print quality is blurry or not the same as pictures in our website.
- Different design or size from your order.
- For personalized products, we are not responsible for compensation if you send poor quality pictures (smaller our required resolution) or misspelled the custom name. Please check our example in custom box to make sure your final request before order. We will appreciate your time.
Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between advertised images and the actual item you received.
Please contact our Customer Support Team to start the complaint process. You should include the following information for better support:
- Order number
- Video or photo of the faulty product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- Complete delivery address
- Contact telephone number
For orders shipped to the wrong address due to a customer inputting the incorrect address:
- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be destroyed right after they come back to the manufacture's warehouse)
- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering LuvinGrace and if you have any questions, please don't hesitate to contact us via email@example.com.